Returns happen, even if we all do our best to avoid it. We offer FREE returns and we want the process to be as smooth as possible for you. Here is how it works. Never, ever hesitate to get in touch if you have questions.
A return or exchange must be made within 30 days from the purchase. Products should be unworn, unwashed and with the original labels attached to ensure a full refund. You can return briefs but only if the packaging seal is intact. This is for sanitary reasons. If possible, use original packaging for the return.
To retrieve a return label, please email firstname.lastname@example.org and we will send one your way. Once you have received your return label, please fill out the return and exchange form you got with you delivery and answer all the questions. Follow the instructions in the form.
When your return has reached our warehouse, we take care of your refund within 7 days. We’ll process it with the same method you used to pay. Credit card refunds usually take 3-5 business days to appear on your statement.
Finally, just a little reminder. Sustainability is a cornerstone in the Closely philosophy. Returns are a growing environmental problem so please let’s work together to minimise the footprint. Use our size guide to find your perfect size. Use all the beautiful images to pick the right colour. And if you have questions regarding size, fit or anything else, just reach out to our customer service. They love to help and they know our garments inside out. Thanks a lot.
Holiday return policy
We offer an extended returns policy over the Holidays. Orders completed between November 25th and December 31st may be returned until January 31st.
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right of withdrawal, you must inform us by email.
e-mail : email@example.com
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
We practice free exchanges if you wish to exchange for another size or color. Please fill out the return and exchange form you got with your delivery and answer all the questions. Follow the return instructions in the form. If you can’t find the return form, don’t worry, our customer service will help you out.
*Please note that we are not able to accommodate exchanges on other styles than the styles ordered.