Returns happen, even if we all do our best to avoid it. We offer FREE returns, and we want the process to be as smooth as possible for you. Here is how it works. Never, ever hesitate to get in touch if you have questions.
A return or exchange must be made within 30 days from the purchase. Products should be unworn, unwashed and with the original labels attached to ensure a full refund. You can return briefs but only if the packaging seal is intact. This is for sanitary reasons. If possible, use original packaging for the return.
Register your return through our returns portal at the top of this page. It’s super easy. We will guide you step by step through the process on how to retrieve a return label, pack and ship your return to us.
When your return has reached our warehouse, we take care of your refund within 7 days. We’ll process it with the same method you used to pay. Credit card refunds usually take 3-5 business days to appear on your statement.
Finally, just a little reminder. Sustainability is a cornerstone in the Closely philosophy. Returns are a growing environmental problem so please let’s work together to minimise the footprint. Use our size guide to find your perfect size. Use all the beautiful images to pick the right colour. And if you have questions regarding size, fit or anything else, just reach out to our customer service. They love to help, and they know our garments inside out. Thanks a lot.
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right of withdrawal, you must inform us by email.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
We practice free exchanges if you wish to exchange for another size or color. Register your exchange through our returns portal at the top of this page. It’s super easy. We will guide you step by step through the process on how to retrieve a return label, pack and ship your return to us.
When your return has reached our warehouse, we take care of your exchange within 7 days. Once processed and shipped, we will of course notify you via email.
*Please note that we are not able to accommodate exchanges on other styles than the styles ordered.